Privacy Policy

1. About Mintdrops

This website is operated by Mintdrops Innovations Global Private Limited (CIN: U20299TG2022PTC163838), 2nd Floor, Plot No. 25, Phase III, IDA, Cherlapally, Hyderabad – 500051, Telangana, India.

Throughout this Privacy Policy, the terms “Mintdrops”, “we”, “us”, and “our” refer to Mintdrops Innovations Global Private Limited and its affiliated entities. The terms “you”, “your”, and “user” refer to visitors and customers using our website.

2. Information We Collect

• Information you provide: When you interact with us, place an order, contact customer support, or create an account, we may collect your name, email address, mobile number, shipping and billing address, order details, and customer support communications. Creating an account is optional. You may shop either as a guest or as a registered customer. Registered users may access order history, saved information, and account preferences.
• Payment information: When you make a purchase, our payment partners may collect and process payment-related information, including credit or debit card details, bank account information, UPI details, and other payment credentials required to complete the transaction. Mintdrops does not store complete payment card information on its own servers.
• Device & technical information: When you visit our website, certain technical information may be collected automatically, including your IP address, browser type and version, device type, operating system, language settings, pages visited, website usage patterns, referring URLs, and error and performance logs. This information helps us improve website performance, enhance security, and better understand how visitors interact with our website.
• Non-personal information: We may collect aggregated or anonymized information that cannot reasonably identify an individual. This information may be used for analytics, reporting, website optimization, and business insights.
• Cookies & similar technologies: Like most modern e-commerce websites, we use cookies and similar technologies to improve your browsing experience. Cookies help us remember preferences and settings, improve website functionality, analyse visitor behaviour, enhance website performance, and measure marketing effectiveness. You may choose to disable or restrict cookies through your browser settings. However, doing so may affect certain website features and functionality. By continuing to use our website with cookies enabled, you consent to their use.

3. How We Use Your Information

We use your information to:

• Process and fulfil orders
• Provide customer support
• Deliver products and services
• Send order confirmations and shipping updates
• Manage your account
• Respond to enquiries and feedback
• Improve our website and customer experience
• Prevent fraud and unauthorized activities
• Comply with legal and regulatory requirements
• Communicate relevant offers, promotions, and product updates where permitted by law

We may also use anonymized or aggregated information for analytics, reporting, and business planning purposes.

4. How We Share Your Information

We do not sell your personal information. We may share information only where necessary with trusted third parties, including:

• Service providers: such as payment gateways, courier and logistics partners, website hosting providers, technology service providers, and email and SMS communication platforms. These partners process information only to provide services on our behalf.
• Group companies & affiliates: where necessary for operational, administrative, legal, or business purposes.
• Legal & regulatory authorities: where disclosure is required by applicable law, government request, court order, or regulatory obligation.
• Business transfers: in the event of a merger, acquisition, restructuring, investment, or transfer of assets, relevant information may be transferred as part of that transaction.

5. Marketing Communications

From time to time, we may send information regarding new product launches, educational content, exclusive offers, service updates, and brand announcements.

You may unsubscribe from promotional communications at any time using the unsubscribe link provided in our emails or by contacting us directly. Transactional communications relating to orders and customer support will continue where necessary.

6. Your Privacy Choices

You may request to:

• Access your information
• Update inaccurate information
• Correct your details
• Withdraw consent (where applicable)
• Unsubscribe from marketing communications

Please note that withdrawing certain permissions may limit our ability to provide certain services or features. To exercise these rights, please contact our Privacy & Grievance Officer using the details provided at the end of this page.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements.

When information is no longer required, we take reasonable steps to securely delete, anonymize, or de-identify it.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. These measures include:

• Encrypted data transmission using SSL technology
• Secure servers and databases
• Restricted access controls
• Ongoing monitoring and security practices

While we strive to protect all information, no website or internet-based system can guarantee absolute security. Users are responsible for maintaining the confidentiality of passwords and account credentials.

9. International Storage & Processing

Your information may be stored or processed by Mintdrops or its service providers within India or in other jurisdictions where our partners operate.

By using the website and providing information, you consent to such processing and storage in accordance with this Privacy Policy.

10. Children’s Privacy

Our website is intended for adults. We do not knowingly collect personal information from individuals under 18 years of age.

If we become aware that personal information has been collected from a minor without appropriate authorization, we will take reasonable steps to delete that information.

11. Updating Your Information

If you are a registered user, you may update certain account information through your account settings. You may also contact us to update, correct, or amend your information.

Requests relating to communication preferences may take up to 10 business days to process.

12. Data Integrity

We take reasonable steps to ensure that personal information remains accurate, relevant, and appropriate for the purposes for which it was collected.

13. External Websites

Our website may contain links to third-party websites. These websites operate independently and maintain their own privacy practices.

We encourage you to review the privacy policies of any external websites you visit. Mintdrops is not responsible for the privacy practices or content of third-party websites.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page.

Your continued use of the website after such updates constitutes acceptance of the revised Privacy Policy.

15. Contact Us

For questions, concerns, or requests relating to privacy, please contact us. We will acknowledge privacy-related complaints within 48 hours and aim to resolve them within 30 days of receipt.

• Customer Support — Email: sales@mintdrops.in
• Phone: +91 79958 11185
• Privacy & Grievance Officer: Mr. Subbarao R, Mintdrops Innovations Global Private Limited, 2nd Floor, Plot No. 25, Phase III, IDA, Cherlapally, Hyderabad – 500051, Telangana, India