Refund Policy

1. When a Refund or Replacement Applies

You may be eligible for a replacement or refund if your order arrives with any of the following issues:

• Missing accessories or components
• Damaged or broken packaging
• Defective products
• Incorrect products delivered
• Expired products delivered

If your claim is approved, we may, at our discretion and subject to stock availability, either send a replacement of the same product, or issue a refund for the affected product.

Orders purchased during sales, promotions, or special offers remain eligible for the same protection and support.

2. What We Do Not Cover

As oral care products are personal-use consumables, we are unable to accept returns, exchanges, or refunds for:

• Change-of-mind purchases
• Product preference or dissatisfaction
• Products that have been opened or used
• Requests that fall outside the conditions outlined in this policy

We always welcome your feedback and suggestions at sales@mintdrops.in.

3. How to Raise a Claim

If you receive a damaged, defective, expired, incomplete, or incorrect order, or if your shipment is marked as delivered but has not been received, please submit a claim through the Returns & Replacements section of our website within 48 hours of delivery.

To help us review your request, it is mandatory to provide:

• Your order number
• A brief description of the issue
• Clear photographs or an unboxing video of the product
• Images of both the inner and outer packaging
• The product invoice
• The product batch number

Claims submitted after the 48-hour window, or without sufficient information and supporting images, may not be accepted. If you suspect tampering, pilferage, or loss during delivery, please notify us within the same 48-hour period.

Please do not use the product once a complaint has been raised.

4. What Happens Next

Once we receive your claim:

• Acknowledgement: We will acknowledge your request within 48 hours.
• Review: Our team will evaluate the claim within 3 working days. We may contact you or our courier partner if additional verification is required.
• Return collection: Where necessary, we will arrange a reverse pick-up of the product.
• Refund processing: Approved refunds are typically processed within 10-15 business days from receipt and verification of the returned product, or from approval of the claim where no return is required. Depending on your bank or payment provider, it may take an additional 5-7 working days for the amount to reflect in your account.

Business days exclude Saturdays, Sundays, and public holidays.

5. Return & Shipping Costs

If your claim is approved, you will not incur any return or replacement shipping charges. Where reverse pick-up services are available, we will arrange the collection. If reverse pick-up is not available in your location, we may request you to self-ship the product and reimburse reasonable courier charges against a valid courier receipt.

If you have received an incorrect product, please keep it unused and undamaged, in its original packaging, accompanied by the invoice and any manufacturer packaging. This helps ensure a smooth collection and replacement process.

Original shipping charges are generally non-refundable, except when an order is cancelled before dispatch, or the issue resulted from our error, including damaged, defective, expired, incomplete, or incorrect products.

6. How Refunds Are Issued

• Prepaid orders: Refunds are credited to the original payment method used for the purchase.
• Cash on Delivery (COD) orders: Refunds are processed via bank transfer, UPI, IMPS, or NEFT using the details provided by you.

7. Claims We Cannot Accept

We may be unable to process a refund, replacement, or claim if:

• The product has been used, opened, mishandled, or improperly stored.
• The damage occurred after delivery.
• The invoice is unavailable.
• The batch number, MRP, or product details have been tampered with.
• Original packaging is unavailable (unless the packaging itself was damaged during transit).
• Adequate information or supporting images have not been provided.
• The claim is submitted after the 48-hour reporting period.
• The product was purchased from a marketplace or any third-party website rather than directly from Mintdrops.

8. Damaged or Tampered Deliveries

If a package appears visibly opened, tampered with, or damaged at the time of delivery, we recommend refusing acceptance of the shipment and contacting us immediately.

If damage is discovered after opening the package, please notify us within 48 hours of delivery and provide supporting photographs as outlined above. We cannot assume responsibility for loss or damage reported after the 48-hour reporting period.

9. Allergic Reactions

Individual sensitivities can vary. If you experience irritation or an allergic reaction while using a Mintdrops product:

• Stop using the product immediately.
• Consult a healthcare professional or doctor.
• Share the details and batch number with us at sales@mintdrops.in.

We will carefully review the matter and assist where possible.

10. Need Assistance?

We are always happy to help.

• Email: sales@mintdrops.in
• Phone: +91 79958 11185