Terms of Service

1. Introduction

Welcome to Mintdrops.

This website, www.mintdrops.in, is operated by Mintdrops Innovations Global Private Limited (CIN: U20299TG2022PTC163838), having its registered office at: 2nd Floor, Plot No. 25, Phase III, IDA, Cherlapally, Hyderabad – 500051, Telangana, India.

Throughout this website, the terms “Mintdrops”, “we”, “us”, and “our” refer to Mintdrops Innovations Global Private Limited, including its affiliates and subsidiaries.

By accessing, browsing, purchasing from, or otherwise using our website, you agree to be bound by these Terms of Service, together with our:

• Privacy Policy
• Refund Policy
• Shipping & Delivery Policy
• Orders & Cancellations Policy
• Any additional policies, notices, terms, or conditions that may apply to specific sections of the website

If you do not agree with these terms, please refrain from using the website.

2. Website Availability

We work continuously to keep our website accessible and up to date. However, availability cannot be guaranteed at all times.

We may temporarily suspend access to the website for maintenance, upgrades, repairs, or operational reasons without prior notice. We also reserve the right to modify, update, restrict, or discontinue any part of the website at any time.

If we reasonably believe that a user is engaging in unlawful activity, misuse, fraud, or conduct that violates these Terms, we may suspend or terminate access to the website without notice and take any action permitted by law.

3. Eligibility to Use Our Website

By using our website or placing an order, you confirm that:

• You are legally capable of entering into a binding contract.
• You are at least 18 years of age.
• The information provided by you is accurate and complete.

4. Order & Acceptance

When you place an order through our website, you are making an offer to purchase the selected products.

After your order is placed, you will receive an Order Acknowledgement Email confirming that we have received your order. This acknowledgement does not constitute acceptance of your order.

Your order is accepted only when we send you a Dispatch Confirmation Email containing shipment and tracking details. At that point, a legally binding contract is formed between you and Mintdrops.

If we are unable to fulfil any item in your order, or if we decline an order, any amount paid for the affected item will be refunded in full.

5. Payments

All payments must be made using a payment method that you are authorized to use.

Mintdrops shall not be liable for any loss arising from unauthorized or fraudulent use of a payment card, bank account, wallet, UPI account, or other payment instrument.

The responsibility for maintaining the security of payment credentials rests with the user.

6. Refunds, Replacements and Returns

Refunds, replacements, and returns are governed by our Refund Policy, which forms an integral part of these Terms of Service.

We encourage you to review the Refund Policy before placing an order.

7. Shipping and Delivery

All matters relating to shipping, dispatch, delivery timelines, and logistics are governed by our Shipping & Delivery Policy.

Order cancellations are governed by our Orders & Cancellations Policy.

Together, these policies form part of these Terms of Service.

8. Intellectual Property

All content available on this website, including but not limited to:

• Trademarks
• Brand names
• Logos
• Product names
• Text
• Graphics
• Images
• Designs
• Website content

are owned by or licensed to Mintdrops and are protected by applicable intellectual property laws. Nothing on this website grants any right, license, or permission to use any intellectual property without our prior written consent.

9. External Links

From time to time, this website may contain links to third-party websites for your convenience.

These websites are operated independently of Mintdrops, and we make no representations regarding their content, security, availability, or practices. Accessing any third-party website is at your own discretion and risk.

No website may link to Mintdrops without our prior written approval. For link requests, please contact hello@mintdrops.in.

10. Acceptable Use

You agree not to use the website to:

• Violate any applicable law or regulation.
• Transmit unlawful, harmful, abusive, defamatory, threatening, obscene, or offensive content.
• Interfere with the operation or security of the website.
• Attempt unauthorized access to any part of the website or associated systems.
• Engage in fraudulent or misleading activities.

You agree to indemnify and hold Mintdrops harmless from any claims, losses, liabilities, damages, or expenses arising from your breach of these obligations.

11. Disclaimer & Limitation of Liability

While we make reasonable efforts to ensure the accuracy and reliability of the information presented on this website, all information is provided on an “as available” and “as is” basis.

To the maximum extent permitted by applicable law, Mintdrops shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of:

• Use of the website
• Inability to access the website
• Errors or inaccuracies in content
• Delays, interruptions, or technical failures
• Reliance placed on information provided through the website

Nothing in these Terms excludes or limits any rights available to consumers under applicable Indian law, including the Consumer Protection Act, 2019.

12. Use Outside India

This website is intended primarily for users located in India.

If you access the website from outside India, you do so at your own initiative and are responsible for compliance with local laws and regulations.

13. Personal, Non-Commercial Use

The website and its contents are provided solely for personal and non-commercial use. You may not:

• Reproduce or distribute website content
• Create derivative works
• Sell or commercially exploit any content
• Use our content to generate revenue or advertising without permission

These restrictions do not apply to separate wholesale, bulk-purchase, or B2B arrangements formally approved by Mintdrops.

14. Account Registration

Creating an account is optional. Where registration is required for certain features, you agree to provide accurate, complete, and current information.

You are responsible for maintaining the confidentiality of your account credentials and for updating your details when they change. We reserve the right to modify or discontinue account-related features at any time.

15. Promotions & Offers

Unless stated otherwise:

• Promotional offers are valid only during the specified offer period.
• Offers may be redeemed only once per customer.
• Multiple offers cannot be combined.
• Free products must be added to the cart where required by the promotion.
• No cash alternatives will be provided.
• Offers may be withdrawn, modified, or discontinued at any time.

Misuse of promotions may result in offer cancellation, order cancellation, or restriction of access to the website. If a promotional item is unavailable, we reserve the right to cancel the order, issue a full refund, and reinstate any voucher used where applicable.

16. General Terms

• Changes to these Terms: We may update these Terms of Service from time to time. Continued use of the website following any update constitutes acceptance of the revised terms.
• Entire Agreement: These Terms, together with our policies and notices, constitute the entire agreement between you and Mintdrops regarding your use of the website.
• Priority of Policies: Where there is any inconsistency between these Terms and a specific policy, the specific policy shall prevail in relation to that subject matter.
• Waiver: A failure or delay in enforcing any right under these Terms shall not constitute a waiver of that right.
• Assignment: Mintdrops may assign or transfer its rights and obligations under these Terms without prior notice.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain valid and enforceable.
• Governing Law: These Terms of Service shall be governed by the laws of India. Any dispute arising from or relating to these Terms, the website, or any transaction with Mintdrops shall be subject to the exclusive jurisdiction of the courts of Hyderabad, Telangana.

17. Contact Us

If you have any questions regarding these Terms of Service, please contact us.

• Email: sales@mintdrops.in
• Phone: +91 79958 11185