Last updated: 25 October 2026
Everything you need to know about placing, managing, and cancelling your order.
1. Orders
Placing an order with Mintdrops is simple. Complete your purchase by entering your contact details during checkout, either as a guest or by creating an account.
Once your order is placed, we will send you an Order Acknowledgement Email confirming that we have received your order. This email does not constitute acceptance of your order.
Your order is considered accepted, and a contract is formed, only when we send you a Dispatch Confirmation Email containing your shipment and tracking details.
If we are unable to dispatch any item in your order, or if we decline an order for any reason, any amount paid for the affected item will be refunded in full.
2. Registration
Creating an account is entirely optional. You may register by clicking the account icon and providing the information required to process and deliver your order. We only collect information necessary to support your purchase and customer experience.
For details on how we collect, use, and protect your information, please refer to our Privacy Policy.
Registered customers can view their order history and account information at any time. If you place an order as a guest, your order details will remain accessible through the links provided in your Order Acknowledgement Email.
3. Order Cancellation
- Before dispatch: You may cancel your order at any time before it has been dispatched. To request a cancellation, please contact us with your order number. For prepaid orders, a full refund, including any shipping charges paid, will be processed to the original payment method.
- After dispatch: Once an order has been dispatched, it can no longer be cancelled. If your order arrives damaged, defective, expired, incomplete, or incorrect, please refer to our Refund Policy for assistance.
- Discount vouchers: Discount vouchers are valid for one-time use and will be considered redeemed if an order is cancelled by the customer. If we cancel an order, for example due to inventory unavailability, we will provide a full refund and reinstate the voucher where applicable.
- Refund timelines: All refunds are processed in accordance with the timelines and procedures outlined in our Refund Policy.
4. Need Assistance?
If you have any questions regarding your order, our team will be happy to assist you.
- Cancel or amend an order — Email: sales@mintdrops.in
- Phone: +91 79958 11185
Raise a grievance
As required by the Consumer Protection (E-Commerce) Rules, 2020, any complaint about an order, a product or the use of this website may be raised with our Grievance Officer.
Please include your order number and, where relevant, photographs of the product and its packaging.