Shipping & Delivery Policy

1. Charges

Shipping and handling charges are displayed at checkout before payment is completed.

2. Dispatch

Orders are typically dispatched within 1-2 business days from the date of purchase.

Orders placed after 12:00 PM on Saturday, or on Sundays and public holidays, will be processed on the next business day. We do not dispatch orders on Saturdays, Sundays, or public holidays.

3. Sales & Promotional Periods

During sale events and promotional campaigns, dispatch timelines may be extended due to higher order volumes. We aim to dispatch all orders within 3 business days of the order date.

4. Dispatch Confirmation

Once your order has been dispatched, you will receive a Dispatch Confirmation Email containing your tracking number and courier partner details.

If your order is shipped in multiple packages, each shipment will receive a separate confirmation.

5. Delivery Timeline

Standard delivery within India generally takes 2-4 business days from the dispatch date. Delivery timelines may vary depending on your location and courier serviceability. Express shipping, where available, will be displayed at checkout.

Delivery delays caused by logistics partners, weather conditions, regional restrictions, or other unforeseen circumstances are beyond our control. As such, we cannot guarantee specific delivery dates or times.

6. Business Days

For the purposes of shipping and delivery, business days exclude Saturdays, Sundays, and public holidays.

7. Delivery Policy

• Cash on Delivery (COD): Cash on Delivery is available on eligible orders and may be subject to location, promotions, or other serviceability conditions.
• Secure packaging: Products are securely packaged before dispatch. Fragile items receive additional protective wrapping and cushioning, and orders are packed in sturdy shipping boxes to minimise transit damage.
• Tampered or damaged packages: If the package appears opened, tampered with, or visibly damaged at the time of delivery, please refuse acceptance of the shipment and contact our customer support team immediately.
• Delivered but not received, or damaged orders: If your order is marked as delivered but has not been received, or if it arrives damaged, defective, or incomplete, notify us within 48 hours of the delivery date. Claims should be submitted in accordance with our Refund Policy. We will acknowledge your claim within 48 hours and aim to complete our review within 4 working days. This process may include verification with our courier partners.
• Reverse pick-up: Where reverse pick-up services are unavailable in your area, we will provide instructions for self-shipping the product. Approved claims may be eligible for reimbursement of reasonable courier charges as outlined in our Refund Policy.
• Responsibility after delivery: Once delivery is completed and the 48-hour reporting period has elapsed, we cannot be held responsible for loss, theft, misplacement, or damage to the products.

8. Courier Partners

We work with reputed and reliable courier partners to deliver orders across India.

9. Service Interruptions

We reserve the right to temporarily suspend or restrict deliveries to any region of the country due to operational, logistical, regulatory, or force majeure circumstances.

10. Need Assistance?

If you have any questions about your shipment, our team will be happy to assist you. Please refer to our Track Your Order page for live status, or contact us directly.

• Email: sales@mintdrops.in
• Phone: +91 79958 11185